Analisis Tingkat kepuasan Pengguna Sistemtvr18 Pada TVR Parlemen Menggunakan Metode End User Computing Statisfaction

Abstract

Abstract - The Information System at TVR Parliament Secretariat General of the DPR RI has been developed for five years, namely systemtvr2018/Data Coverage. However, as long as the system is running, no user satisfaction survey has been carried out regarding the information system used. The aim of this research is to see the relationship between and user satisfaction with the TVR2018 system/Data Coverage on TVR Parliament Secretariat General of the DPR RI. This research design is qualitative. The data in this research was obtained from questionnaires to systemtvr2018 users which were then processed. The suggestion given is to carry out periodic evaluations, and form a team to monitor the quality of the information system at TVR Parliament Secretariat General of the DPR RI. This research aims to analyze the level of user satisfaction with the TVR19 system used in the TVR Parliament Secretariat General of the DPR RI using the End User Computing Statisfaction Method, which includes surveys and data analysis to measure user satisfaction with the system. Data was collected through a survey distributed to systemtvr18 users at the agency. Surveys focus on aspects, including user interface, system performance, availability of technical support, and so on. The results of this research can provide valuable insight to TVR Parliament Secretariat General of the DPR RI to understand the extent to which the TVR18 system meets user needs.